Refund Policy
At Chromeo, your satisfaction matters to us. If something isn’t right, we’re here to help.
Returns
We accept returns or exchanges within 7 days of delivery under the following conditions:
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Item must be unused, unworn, and unwashed
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Item must be in its original packaging
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Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return or refund:
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Sale or discounted items
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Items marked as final sale
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Used or damaged items (not caused by us)
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed back to your original payment method
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Processing time may take 5–10 business days, depending on your bank or payment provider
Exchanges
If you received the wrong size or a defective item, we’re happy to offer an exchange, subject to stock availability.
Return Shipping
Customers are responsible for return shipping fees unless the item received was incorrect or defective.
Need Help?
For return or refund inquiries, please contact us through our Contact Page before sending any items back.